Terms of service

Terms & Conditions

Effective Date: 19 July 2026

Welcome to Pocket Press ("Pocket Press", "we", "our", or "us"). These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Business Information

Pocket Press is an Australian-owned sole trader business operating an online ecommerce store.

Contact Email: pocketpressau@gmail.com

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

3. Products

We strive to ensure that all product descriptions, images, colours, specifications and pricing displayed on our website are accurate. However, we do not guarantee that all information is free from errors.

Actual product colours may vary depending on your device's display.

We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

4. Pricing

All prices displayed on our website are subject to change without notice.

Prices may not include taxes, import duties or customs charges applicable in your country.

Customers are responsible for any customs duties, taxes or import fees charged by their local authorities.

5. Orders

By placing an order, you are making an offer to purchase products from Pocket Press.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders where fraud or unauthorised activity is suspected.

  • Cancel orders due to pricing or stock errors.

  • Limit quantities purchased.

If your payment has already been processed for a cancelled order, a full refund will be issued using your original payment method.

6. Payment

Pocket Press accepts secure payments through trusted payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

Payment must be successfully received before your order is processed.

7. Shipping

Pocket Press ships worldwide.

Estimated delivery times shown on our website are estimates only and are not guaranteed.

Delivery delays may occur due to circumstances outside our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Other unforeseen events

Pocket Press is not responsible for shipping delays once an order has been handed to the delivery carrier.

8. Customer Responsibilities

Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate and complete.

Pocket Press is not responsible for parcels delivered to an incorrect address supplied by the customer.

9. Lost or Delayed Orders

If your order appears lost or significantly delayed, please contact us at pocketpressau@gmail.com.

We will work with the shipping carrier to investigate the matter. Where tracking confirms successful delivery, refunds or replacements may not be available unless required by applicable consumer laws.

10. Returns & 30-Day Money-Back Guarantee

Pocket Press offers a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a return or refund:

  • Contact us within 30 days of receiving your order.

  • Return the product in good condition.

  • Include all original accessories where reasonably possible.

Refunds will be processed to the original payment method once the returned product has been received and inspected.

Original shipping costs are generally non-refundable unless required by Australian Consumer Law or where the return is due to our error.

This guarantee is provided in addition to any rights you may have under applicable consumer protection laws.

11. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Where our products come with guarantees under Australian Consumer Law, you are entitled to the remedies provided by law.

12. Product Use

Our products are intended to be used only for their intended purpose and in accordance with any instructions provided.

Pocket Press is not responsible for injuries, damage or loss resulting from:

  • Misuse of the product

  • Improper handling

  • Failure to follow instructions

  • Unauthorised modifications

  • Normal wear and tear

13. Intellectual Property

All content available on this website, including but not limited to:

  • The Pocket Press name and branding

  • Logos

  • Product photographs

  • Images

  • Videos

  • Website design

  • Graphics

  • Product descriptions

  • Text

  • Icons

is owned by Pocket Press or licensed to us and is protected by applicable copyright, trademark and intellectual property laws.

No content may be copied, reproduced, modified, republished or distributed without our prior written permission.

14. Limitation of Liability

To the fullest extent permitted by law, Pocket Press shall not be liable for any indirect, incidental, consequential or special damages arising from:

  • Use of this website

  • Purchase or use of our products

  • Delivery delays

  • Website interruptions

  • Technical issues

Our maximum liability for any claim relating to a product purchased through our website will not exceed the amount paid for that product, except where otherwise required by law.

15. Website Availability

We do not guarantee that our website will always be available, uninterrupted or free from technical issues.

We reserve the right to suspend, modify or discontinue any part of the website without prior notice.

16. Third-Party Services

Our website may contain links to third-party websites or services.

Pocket Press is not responsible for the content, security or privacy practices of those third parties.

Accessing third-party websites is at your own risk.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.

Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

19. Changes to These Terms

Pocket Press may update these Terms and Conditions at any time.

Changes become effective immediately upon publication on our website.

Your continued use of our website following any updates constitutes your acceptance of the revised Terms.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Pocket Press

Email: pocketpressau@gmail.com